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For individuals For corporate clients About Bank Press-center Assets for sale Shareholders and investors Helpful information Working with requests Offices and ATMs Equity market
Consumer surveys

Consumer surveys

Hello! Please answer a few questions, it will only take a couple of minutes. Your answers will help us become even more convenient for you!

Main questions

  • How likely are you to recommend our bank to friends or family?
    (From 1 - definitely will not recommend, to 5 - definitely will recommend)
  • How satisfied are you overall with the service at our bank?
    (From 1 - not satisfied at all, to 5 - completely satisfied)

Service and customer support

  • Are you satisfied with the terms of our products (cards, loans, deposits)?
    (From 1 - completely dissatisfied, to 5 - completely satisfied)
  • How well do our products fit your financial goals and needs?
    (From 1 - not suitable at all, to 5 - perfectly suitable)
  • How polite and competent are our branch employees?
    (From 1 - not polite at all, to 5 - extremely polite)
  • Are you satisfied with our call center service?
    (From 1 - completely dissatisfied, to 5 - completely satisfied)
  • Were you able to easily resolve your most recent issue when contacting the bank?
    (From 1 - couldn't resolve it at all, to 5 - completely resolved)

Digital services

  • How convenient is it to use the InfinBank mobile app?
    (From 1 - not convenient at all, to 5 - completely convenient)
  • How does the app perform in terms of functionality and stability?
    (From 1 - doesn't work at all, to 5 - works perfectly)
  • How easily can you find the information you need on our website?
    (From 1 - very difficult, to 5 - very easy)

Overall impression

  • How fair and transparent do you find our fees and charges?
    (From 1 - not clear at all, to 5 - completely clear)
  • How much do you trust our bank in terms of securing your funds and data?
    (From 1 - don't trust at all, to 5 - trust completely)

A few words from you

  • What do you like most about our bank? What are we doing well?

    •
  • In your opinion, what should we improve first and foremost?

    •
  • How did you hear about InfinBank?
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