EN
RU
UZ
search
Working with requests
arrow
For individualsFor corporate clientsAbout BankPress-centerAssets for saleShareholders and investorsHelpful information
Regulations Schedule of citezens reception Statistics of citizens appeals Consumer surveys Virtual reception of Chairman of the Board Bank branches rating Helplines Reports of corruption cases
phone facebook message instagram
For individuals For corporate clients About Bank Press-center Assets for sale Shareholders and investors Helpful information Working with requests Offices and ATMs Equity market
Consumer surveys

Consumer surveys

Your feedback is very important to us! Please answer a couple of questions. This will help us become better for you!

Main questions

  • How likely are you to recommend our bank to friends or family?
    (From 1 - definitely will not recommend, to 10 - definitely will recommend)
  • What would you like to improve?

    •

Rate the quality of service

  • Through which communication channel did you contact the bank last time?

    •
  • How quickly was your last question resolved?
    (1 - very long, 5 - very fast)
  • How polite and competent are the bank employees?
    (1 - very poor, 5 - excellent)
  • How satisfied are you with the quality of service?
    (1 - completely dissatisfied, 5 - completely satisfied)
  • In your opinion, what needs to be improved in service to improve service quality?

    •

Rate our mobile app

  • How convenient is it to use the InfinBANK mobile application?
    (1 - very inconvenient, 5 - very convenient)
  • How stable is the mobile application?
    (1 - frequently encounters problems, 5 - works stably)
  • What difficulties arise when using the mobile application?

    •

  • How did you hear about InfinBank?

Rate our website

  • How easy was it for you to find the information you needed on the website?
    (1 - very difficult, 5 - very easy)
  • For what purposes do you most often use the InfinBANK website?

    •
  • What difficulties did you encounter when using the site?
  • How clear is the information about products and rates on the website? (1 - completely unclear, 5 - fully understood)
  • What do you think should be improved on the InfinBANK website?

    •
×

How to use a screen reader

Firstly, enable a screen reader mode. Then highlight necessary text and click on the emerging icon.
* The screen reader isn't compatible with Windows Vista and other older versions of Windows.

×

Which version of Internet Banking do you want to use?

The old version of Internet Banking The new version of Internet Banking